
Human interact with
Machine


experiences using
AI and Data


millions of interactions
with our HUNA AI platform





who we are
32
YEARS OF EXPERIENCE
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90
WORLDWIDE LOCATION
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Our Mission
Our mission is to close a transaction through “TOUCHLESS” experience and to help businesses digitally transform by using AI and working on the vision of “Changing the way how human interact with machines” and in this short span Humonics being Awarded at IEEE BIGMM conference, Singapore for our “Motor Claims Vision AI” and “Automated Speech Recognition Engine”
WHAT WE DO
HUNA : Artificial Intelligence Driven Omnichannel Contact Center Platform

Capturing what the customer wants : From “IVR” To “CONVERSATIONAL AI”

Full Stack of integrated AI technologies

Industry Knowledgecaptured in Templates

State of ART AI

Visual AI Assistance over IVR
Power of Voice AI on your Phone Screen
Visual IVR systems combine speech and on-screen interactions, usually on a customer’s smart phone. This approach simplifies the navigation experience and expands the potential scope of IVR-based self-service activities. For example, updating or changing an address in an IVR system can be difficult. Allowing the customer to select and edit their personal information on a screen is much simpler.

Personalizing The Customer-Care Journey
Voice Of Customer
Enterprise can learn and analyses each customer need from real time Analytics.
Built To Scale
Platform to handle Millions of interactions in secure & compliant fashion.
Understanding To Match
Human Response
Customers are heard, understood and responded Intelligently.
Pathbreaking Real Time
Conversational AI
Customers can speak to Intelligent Virtual Agent naturally.
Pay As You Grow
Start from Free Trial and grow as you see Value.
WHERE IT WORKS
Case Studies
Conversational IVR for a leading general insurance provider in India.
The Insurance Provider was experiencing high call volumes for First Notice of Loss (FNOL) for motor claims. Humonics deployed its Bot Platform for information gathering and providing intimation on claims that helped them with 35% cost reduction.

HIPAA Compliance Bot for a Leading US Payer.
The Payer had a contact center to provide support to the Providers who contacted them. The initial part of the call involved verification of the patient for HIPAA Compliance. Humonics’ conversational AI Interface on IVR was able to verify the details before passing the call to a Human Assistant reducing the AHT of the assisted call.

Voice Bot within a Mobile App of a leading Public Service Bank in India.
The Bank had a diversified population of customers leading a lower adoption of their Banking Mobile Application. Humonics deployed a vernacular voice assistant to their mobile banking application to increase the adoption of the application as well as decrease in call volumes in its contact centers.

LIST OF INDUSTRIES
BANKING
INSURANCE
NBFCs
HEALTH
BPO
RETAIL
MEET OUR FOUNDERS
AWARDS & RECOGNITION
Being Awarded at IEEE BIGMM conference, Singapore for our research papers on “Motor Claims Vision AI” and “Automatic Speech Recognition Engine”.
- Leveraging Deep Learning Techniques for Automated Car Insurance Claims
- Automated Speech Recognition for Real Time Systems



OUR PARTNERS




SOME OF OUR CLIENTS




