About Us
connected care experience
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About Humonics Global
At Humonics Global ,“we” are defined by “our” pool of world class individuals and “you” our customers with whom we strive to achieve excellence.
The next level of this transformation is the Age of Digital Humans. Intelligent, Scalable , Ever Present and Continuously Learning individuals ready to be hired at a click of a button. These digital humans patiently and empathetically understand customer issues and resolves them with a smile.
Dedicated CX Team
CX experts manage your conversational AI solution in its entirety, from the design to the ongoing operation of your virtual agent.
Advanced NLU Technology
Humonics Global tailors its AI to match every response to the closest expected answer for the highest accuracy rate in insurance.
Omnichannel Experience
Our conversational AI technology engages patients wherever they are and maintains context when switching across voice, chat, and SMS channels.
Conversational Interface
Our virtual agents help patients resolve issues conversationally there’s no need to navigate through complex phone menus or install new technology apps.
HIPAA & security Compliance
Humonics Global is fully compliant with HIPAA regulations and security protocols required in healthcare industry to safeguard PHI and ensure patient privacy.
EHR integration HL7-FHIR
Humonics Global integrates with all major EHR systems, in addition to your existing contact center infrastructure, to deliver an effortless patient experience.
Our Vision
Revolutionizing the vision for tomorrow
Humonics Global created the proprietary AI “Digital Brain”
to harness the power of the cognitive AI, trained
on more than 2 million minutes of datasets on
the principles of ethical AI to ensure seamless
conversations and maximum customer
satisfaction and engagement.
Conversational Interface
Our virtual health agents help patients resolve issues conversationally with no need to navigate through complex phone menus.
healthcare Compliant
Humonics Global is fully compliant with HIPAA regulations to safeguard PHI and ensure patient privacy. Compliant with HITECH, GDPR, PCI and more.
EHR integration
Humonics Global integrates with all major EHR systems, in addition to your existing contact center infrastructure, to deliver an effortless patient experience.
Automate Complex Human Tasks
The sky is the limit. Our Virtual Agents are designed to mimic live agent functionality, no matter how complicated the task.
Our Principles
Desire, Dedication and Discipline.
The ethos of our organisation is defined on the principle of 3D’s
- Desire: To ensure connected care for better patient outcomes.
- Dedication: To remove the stress out of administrative tasks, so that medical staff focus on patient care.
- Discipline: To build repeatable structures and processes for customer success
Revolution
The world around us has changed, and decisions taken today are based on the outcome and value to customers than on hardware or software requirements.
Digital transformation is defined as a state of not just moving an application to cloud but also understanding the correlation of different data sources and the value it generates in driving business forward and improving customer experience and retention.
Communication, both internal and external, is the most important part in this journey. The experience for consumers to interact at the channel of their choice and for an organization to understand customer requests and serve her optimally defines the basis for this transformation.
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